Stage 2 complaints

Undertaking stage 2 complaints within any agency setting can be a complex and demanding process.

Our team of experienced investigators will undertake the role of investigator/independent person in a professional and transparent manner, and will provide an evidence based, clear and comprehensive report, that succinctly summarizes the areas of complaint; the method of data collection and the findings in terms of the areas of complaint.

Our approach:

  • Ensures the process of investigation is open, transparent and fair
  • Provides an independent and objective view
  • Is flexible and responsive and ensures timescales are adhered to
  • Understands the differing requirements in regard to the statutory, private and voluntary sectors